Planning & Engagement

With decades of experience as leading public consultation specialists, we have delivered comprehensive public consultation services for some of the UK’s most significant development and infrastructure projects. Our expert team manages every stage of the consultation process, including full event set-up, creation of consultation materials, event management, and detailed feedback collation, ensuring all statutory consultation and stakeholder engagement requirements are met efficiently and effectively.

We provide tailored public consultation solutions for projects of any size, supporting clients to achieve meaningful community engagement, planning success, and positive project outcomes. 

As experienced stakeholder engagement specialists, we work closely with a diverse range of stakeholders-including local communities, councillors, MPs, and community groups to build strong, lasting relationships on behalf of our clients. Our nationwide team brings deep local knowledge and established connections, enabling us to deliver genuine, meaningful engagement tailored to the unique needs of each community.

We provide comprehensive stakeholder engagement services, from initial outreach and relationship building to ongoing communication and consultation, ensuring that all voices are heard and valued. Our approach not only supports successful project delivery but also fosters positive outcomes for both clients and the communities in which they operate.

Our team includes specialists in Nationally Significant Infrastructure Projects.  

We have consistently led innovation in delivering NSIPs. Our approach, underpinned by social research, de-risks projects from the outset, providing in-depth insight early on, which helps streamline the planning process, reduce stakeholder pushback and avoid costly delays. Through our annual NSIP Research, presented at this year’s NSIP Forum, we’ve helped the industry identify what makes large-scale infrastructure acceptable or unacceptable for communities – and how developers can address this.

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Construction brings its own challenges, with the potential to adversely impact your reputation, if not properly handled. During this phase, we can provide a ready interface between our clients and local residents: fielding routine inquiries, issuing community newsletters and hosting Community Liaison Groups, where the development is of an appropriate scale or complexity.  

Construction can also be an opportunity to showcase aspects of your development (e.g. skills, apprenticeships, affordable housing). A programme of stakeholder engagement and site visits can provide positive media content as you move towards the sales or operational stage of your project. 

We have a specialism in building safety comms, working with developers and freeholders to ensure that timely and transparent communication about remedial works is shared with leaseholders. This is sensitive engagement, requiring on-going social monitoring to identify and tackle potential crises before they arise, and intensive inbox management.

Our digital engagement services make it easy for everyone to have their say in the planning process. We design and deliver high-quality, user-friendly consultation websites tailored to your project’s needs, ensuring clear communication and maximum participation. Our platforms are built to the highest standards, providing accessible, transparent and engaging tools for public consultation.

In addition to bespoke consultation websites, we run targeted social media campaigns to reach and inspire those who may not typically engage with the planning process. By broadening participation and generating supporter involvement, we help you build a more inclusive, representative picture of community views.

Whether you need a simple, effective digital consultation or a comprehensive, multi-channel engagement strategy, our team delivers professional, results-driven digital engagement for projects of any scale.